Placing Online Order FAQs

Now you can order quickly and easily through Delta DutyFree!

All Orders shall be subject to availability and acceptance by DFASS Ventures LLC, and to the Conditions of Online Sale.

What is the method of payment?
You can pay by credit card only.

What is the return and refund policy?
We guarantee that every item is in good condition at the time of purchase. If it is not, please return the item to us by registered post in its original condition and original packaging and accompanied by proof of purchase within 30 days of delivery, detailing the reason for return. Upon safe receipt of returned goods within 30 days, we will either exchange or refund the item. To return unsuitable gifts purchased by you for delivery to a third party, goods must be returned unworn/unused by registered post in its original packaging, in the same condition as when sold and accompanied by proof of purchase within 30 days of delivery. We will refund the cost of the item to your credit card but not refund or reimburse any postal, shipping or handling costs. All purchases using any form of vouchers are non-refundable and non-exchangeable. We will not entertain any returns or requests for refunds which do not comply with the above conditions.

Please write to Customer Service at deltadutyfree@dfassgroup.com to arrange for any returns/refunds.

Inconsistency
This order information is informative only and has no legal or binding effect. In the event of any conflict or inconsistency between the Conditions of Online Sale, and this Order FAQ, the Conditions of Online Sale shall prevail.

Thank you for shopping with us! We look forward to fulfilling your order!